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Privacy Policy

Effective Date: May 2025

ArrowCabs (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services.

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1. Information We Collect

We may collect the following information:

 

  • Personal Information: Name, contact details (email address, phone number), and payment information.

  • Ride Information: Pickup and drop-off locations, ride history, and preferences.

  • Technical Data: IP address, device information, and browser type for website functionality and security.

  • Cookies and Tracking: Data from cookies to improve user experience (see the Cookies Policy for more information).

 

2. How We Use Your Information

We use your information to:

 

  • Provide and improve our services, including booking and scheduling rides.

  • Process payments securely.

  • Communicate important updates and confirmations.

  • Ensure safety and compliance with legal requirements.

  • Personalize user experience and improve customer support.

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3. Data Sharing and Disclosure

We do not sell your personal data. However, we may share information with:

 

  • Service Providers: Third-party vendors who assist in payment processing, analytics, and IT support.

  • Legal Requirements: Government authorities or law enforcement, if required by law.

 

4. Data Retention

We retain your personal data only as long as necessary for the purposes outlined above or as required by law.

 

5. Security Measures

We implement robust security measures to protect your data from unauthorized access, alteration, or loss. However, no system is completely secure, and we cannot guarantee absolute security.

 

6. Your Rights

You have the right to:

 

  • Access, update, or delete your personal information.

  • Opt-out of marketing communications.

  • Withdraw consent where applicable.

 

To exercise your rights, contact us at info@arrowcabs.co.uk

 

7. Cookies

We use cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.

 

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

 

9. Contact Us

If you have questions about this Privacy Policy or your data, please reach out to us at:

 

Privacy Policy - the basics

Having said that, a privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, processes, and manages the data of its visitors and customers. It usually also includes a statement regarding the website’s commitment to protecting its visitors’ or customers’ privacy, and an explanation about the different mechanisms the website is implementing in order to protect privacy. 

 

Different jurisdictions have different legal obligations of what must be included in a Privacy Policy. You are responsible to make sure you are following the relevant legislation to your activities and location. 

What to include in the Privacy Policy

Generally speaking, a Privacy Policy often addresses these types of issues: the types of information the website is collecting and the manner in which it collects the data; an explanation about why is the website collecting these types of information; what are the website’s practices on sharing the information with third parties; ways in which your visitors and customers can exercise their rights according to the relevant privacy legislation; the specific practices regarding minors’ data collection; and much, much more. 


To learn more about this, check out our article “Creating a Privacy Policy”.

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